System Engineering and Productivity

System Engineering and Productivity

Benchmarking of Fifteen Urban Services Units of Isfahan Municipality by Using Aggressive Data Envelopment Analysis

Document Type : Research Paper

Authors
Somaieh Alavi 1
Nassibeh Janatyan 2
Masoumeh Zeinalnezhad 3
1 Corresponding author: Assistant Professor, Department of Industrial Engineering, Faculty of Engineering, Shahid Ashrafi Esfahani University, Isfahan, Iran
2 Assistant Professor, Department of Quality Management Research, Faculty of Humanities, University of Isfahan , Isfahan, Iran
3 Assistant Professor, Department of Industrial Engineering, Faculty of Engineering, West Tehran Branch, Islamic Azad University, Tehran, Iran
10.22034/msb.2024.2040865.1227
Abstract
Since urban service units play an effective role not only on the quality of citizens' personal lives but also on their productivity and job satisfaction, their benchmarking is of great importance. By providing essential services and infrastructure, these units provide conditions for citizens to work and live in a healthy, safe, and appropriate environment. Therefore, measuring and evaluating the performance of these units and providing them with an optimal model seems essential in order to increase the quality level of activities. The present study, by using the mathematical method of output-oriented aggressive data envelopment analysis with one input and four outputs as a strong benchmarking tool, evaluated the performance of urban service units in the fifteen regions of Isfahan Municipality. The results showed that the urban service unit of the fifth region of the municipality had the best performance from the perspective of the inputs and outputs of this study. At the end, the partial productivity of each output was calculated and re-ranked from the perspective of partial productivity, and the ranking results of the two methods were compared.

Highlights

  • Invasive data envelopment analysis is a powerful tool for comparing efficient units.
  • By changing inputs and outputs, the results of ranking municipal service units vary.
  • The accuracy of the results of ranking units in data envelopment analysis is stronger than partial efficiency.

Keywords
Benchmarking
Municipality
Aggressive data envelopment analysis
Cross-functionality efficiency
Partial productivity
Subjects

Copyright ©, Somaieh Alavi; Nassibeh Janatyan; Masoumeh Zeinalnezhad

 

License

This article is released under the Creative Commons Attribution (CC BY 4.0) license. Anyone is free to copy, share, translate, and adapt this article for any purpose, whether commercial or non-commercial, as long as proper citation is given to the authors and original publication.

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System Engineering and Productivity
Volume 4, Issue 3 - Serial Number 12
Serial No. 12, Autumn Quarterly
Autumn 2024
Pages 63-81

  • Receive Date 11 September 2024
  • Revise Date 25 October 2024
  • Accept Date 29 October 2024
  • First Publish Date 29 October 2024
  • Publish Date 21 November 2024