System Engineering and Productivity

System Engineering and Productivity

Investigating the Role of Employee's Communication Skills in Human Capital Agility by Mediating the Organizational Decision-making Process

Document Type : Research Paper

Authors
Mehdi Rashidi 1
Sayyid Ali Banihashemi 2
Ali Seydi 3
1 Assistant Professor, Department of Public Administration, Payame Noor University, Tehran, Iran
2 Corresponding author: Assistant Professor, Department of Industrial Engineering, Payame Noor University, Tehran, Iran
3 M.Sc., Department of Public Administration, Payame Noor University, Tehran, Iran
10.22034/sep.2025.2062408.1328
Abstract
In the current situation where organizations are facing rapid changes and many uncertainties, human capital agility has been proposed as a key approach for adapting and responding effectively to dynamic business environments. Given the importance of this issue, the present study investigated the effect of communication skills on human capital agility with the mediating role of the organizational decision-making process at Birjand University of Medical Sciences. This research is of an applied type and was conducted with a descriptive-correlational approach. The statistical population of the study included all employees of this university, from whom 370 people were selected by simple random sampling. To collect data, the valid questionnaires of Burton's communication skills (1990), Alavi et al.'s human capital agility (2014), and Arnold et al.'s organizational decision-making process (2000) were used. To analyze the data and examine the research hypotheses, structural equation modeling with the partial least squares approach and SmartPLS and SPSS version 21 software were used. The results of the study showed that communication skills have a positive and significant effect on human capital agility. A significant relationship was found between communication skills and the organizational decision-making process. The direct effect of the organizational decision-making process on human capital agility was confirmed, and its mediating role in the relationship between communication skills and human capital agility was also significantly confirmed. These results indicate that in order to increase human capital agility, it is necessary to improve communication skills and promote organizational decision-making processes.

Highlights

  • Communication skills have a significant effect on human capital agility and organizational decision-making process.
  • Organizational decision-making process has a significant effect on human capital agility.
  • Organizational decision-making process plays a mediating role in the relationship between communication skills and human capital agility.

Keywords
Communication Skills؛ Organizational Decision-making Process؛ Human Capital Agility
Mediation, Employees
Subjects

Copyright © Mehdi Rashidi, Sayyid Ali Banihashemi, Ali Seydi

 

License

This article is released under the Creative Commons Attribution (CC BY 4.0) license. Anyone is free to copy, share, translate, and adapt this article for any purpose, whether commercial or non-commercial, as long as proper citation is given to the authors and original publication.

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System Engineering and Productivity
Volume 5, Issue 3 - Serial Number 16
Serial No. 16, Autumn Quarterly
Autumn 2025
Pages 135-153

  • Receive Date 01 June 2025
  • Revise Date 02 July 2025
  • Accept Date 07 July 2025
  • First Publish Date 07 July 2025
  • Publish Date 22 November 2025