نوع مقاله : پژوهشی
عنوان مقاله English
نویسندگان English
Continuous improvement of processes by constantly reviewing and improving key and major organizational processes is a simultaneous response to the three issues of customer orientation, maintaining productivity, and introducing new technologies, especially information technology, to organizations. Defense and security organizations usually have serious, complex, and innovative missions that are in line with environmental requirements. Missions whose multiplicity and sophistication make them impossible to perform with the conventional efficiency levels of other organizations, and the existence of changes in them requires a significant level of flexibility, dynamism, and agility in the processes and structures for performing the mission. Continuous improvement of processes, the general model of which this article has presented, is a comprehensive approach to meeting the vital needs of such organizations in this regard. The main objective of this research is to present a model for continuous process improvement in defense and security organizations, which was initially addressed through a literature review and research background, and includes theoretical concepts related to research, patterns and approaches to reengineering and process improvement, comparative studies in two defense and security organizations (the IRGC and the police force), and the requirements for process improvement in defense and security organizations. Finally, a conceptual model for the research in seven stages: 1) Identifying needs and feedback on results; 2) Planning and implementing planning; 3) Comparative analysis; 4) Improving processes; 5) Documenting processes; 6) Transferring and handing over; 7) Maintaining processes has been proposed for continuous process improvement in the form of thirty steps. This research is of a developmental and applied type and the chosen approach in this research is descriptive/analytical and exploratory. In order to validate the findings, a questionnaire was prepared and distributed and collected among the empirical and academic experts of defense and security organizations and analyzed using SPSS software and through statistical techniques. The survey results were presented in the form of descriptive and inferential statistics with related tests (normal and T), based on which all the stages and steps were confirmed and finally a conclusion was made from the research and while explaining the results including seven stages and thirty steps and suggestions by the researcher to provide detailed patterns of continuous process improvement were presented.
کلیدواژهها English
Copyright ©, Mohammadreza Pooyandeh, Ali Mohammad Ahmadvand
License
This article is released under the Creative Commons Attribution (CC BY 4.0) license. Anyone is free to copy, share, translate, and adapt this article for any purpose, whether commercial or non-commercial, as long as proper citation is given to the authors and original publication.
مقاله:
کتب:
ب ) منابع لاتین:
- Harmon,. Business Process Change Management – A Manager’s Guide to Improving Redesigning, and Automating Processes. Morgan Kaufmann, San Francisco (2013) Google Scholar
business process management, Business Process Management Röglinger M, Pöppelbuß J, Becker J (2012) Maturity models in Journal, 18(2), pp. 328 – 346
