مهندسی سیستم و بهره‌وری

مهندسی سیستم و بهره‌وری

بررسی تأثیرگذاری درگیری‌های ذهنی خرده‌فروشان بر معیارهای انتخاب برند (مطالعه موردی فرآورده‌های لبنی شرکت کاله)

نوع مقاله : پژوهشی

نویسندگان
1 نویسنده مسئول: استادیار، گروه مدیریت، دانشکده علوم انسانی، دانشگاه شمال، آمل، ایران
2 دکتری، گروه مهندسی صنایع، دانشگاه شمال، آمل، ایران
3 دانشیار، گروه مدیریت، دانشکده علوم انسانی، دانشگاه شمال، آمل، ایران
چکیده
تأثیر درگیری‌های ذهنی مشتریان در ارتباط با برند، مسئله مهمی است که در اکثر تحقیقات حوزه بازاریابی، اهمیت زیادی به آن داده‌شده است. این مفهوم به مجموعه‌ای از فعالیت‌ها، تمرکزهای ذهن و تفکراتی اشاره دارد که مصرف‌کنندگان در طول فرآیند خرید یا انتخاب محصول و خدمات به کار می‌گیرند و می‌تواند نقش مهمی در فرآیند تصمیم‌گیری آنان ایفا کند. در این راستا، پژوهش حاضر با هدف بررسی تأثیر درگیری‌های ذهنی خرده‌فروشان بر معیارهای انتخاب برند فراورده‌های لبنی شرکت کاله انجام‌شده است. روش تحقیق حاضر توصیفی- همبستگی است. همچنین نوع تحقیق کاربردی و روش گردآوری داده‌ها با استفاده از مطالعات میدانی و کتابخانه‌ای بوده است. برای بررسی نرمال بودن داده‌ها از آزمون کولموگروف- اسمیرنوف و برای تأیید روایی سؤالات و شناسایی عوامل کلیدی هر جزء، از آزمون تحلیل عاملی تأییدی استفاده‌شده است. برای بررسی تناسب مدل تحقیق با داده‌های جمع‌آوری‌شده نیز، تکنیک مدل‌سازی معادلات ساختاری به کار گرفته‌شده است. نتایج نشان داد که مقدار آماره t برای معنادار بودن ضریب رگرسیون تعارضات ذهنی خرده‌فروشان برابر با 096/7 و بزرگ‌تر از مقدار بحرانی 96/1 است که بیانگر تأثیر متغیر تعارضات ذهنی خرده‌فروشان است. با توجه به نظر خبرگان سؤالات پرسشنامه و نمونه‌گیری تصادفی به سه بعد احساسی، شناختی و اجتماعی دست یافته که با بررسی جوانب و معیارهای آن، پیشنهاد‌هایی را در سطوح عملیاتی، میانی و عالی سازمان ارائه‌شده است.

تازه های تحقیق

  • بررسی تأثیر درگیری‌های ذهنی خرده‌فروشان بر انتخاب برند کاله.
  • استفاده از مدل‌سازی معادلات ساختاری برای تحلیل داده‌ها.
  • ارائه پیشنهادات در سه بعد احساسی، شناختی و اجتماعی.

کلیدواژه‌ها
موضوعات

عنوان مقاله English

Investigating the Influence of Retailers' Mental Conflicts on Brand Selection Criteria (Case Study of Kaleh Dairy Company)

نویسندگان English

Seyed Hamidreza Razavi 1
Seyed Hesamoddin Motevalli 2
Saeid Emamgholizadeh 3
1 Corresponding author: Assistant Professor, Department of Management, Faculty of Humanities, Shamal University, Amol, Iran
2 Ph.D., Department of Industrial Engineering, Shomal University, Amol, Iran
3 Associate Professor, Department of Management, Faculty of Humanities, Shamal University, Amol, Iran
چکیده English

Mental conflicts of customers in connection with the brand is an important issue that has been given great importance in most researches in the field of marketing. This concept refers to a set of activities: the focus of the mind and thoughts that consumers use during the process of buying or choosing products and services and can play the role of their decision-making process. In this regard, the present study was conducted with the aim of investigating the effect of retailers' mental conflicts on the selection criteria of Kale company's dairy products brand. The current research method is descriptive-correlation. Also, the type of research was applied and the method of data collection was using field and library studies. To check the normality of the data from the Kolmogorov Smirnov test and to confirm. Validity of questions and identification of key factors of each component! Confirmatory factor analysis test has been used. Structural equation modeling technique has also been used to check the suitability of the research model with the collected data. The results showed that the value of statistic 1 for the significance of the regression coefficient of retailers' mental conflicts is equal to 7.096 and greater than the critical value of 1.96, which indicates the variable influence of retailers' mental conflicts. According to the opinion of the experts, questionnaire questions and random sampling have achieved three dimensions (emotional, cognitive and social), and by examining its aspects and criteria, suggestions can be made at the middle and high operational levels of the organization has been.

کلیدواژه‌ها English

Customer engagement
Brand association
Kaleh
Structural equation modeling

Copyright ©, Seyed Hamidreza Razavi, Seyed Hesamoddin Motevalli, Saeid Emamgholizadeh

 

License

This article is released under the Creative Commons Attribution (CC BY 4.0) license. Anyone is free to copy, share, translate, and adapt this article for any purpose, whether commercial or non-commercial, as long as proper citation is given to the authors and original publication.

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دوره 4، شماره 3 - شماره پیاپی 12
شماره پیاپی 12، فصلنامه پاییز
پاییز 1403
صفحه 11-29

  • تاریخ دریافت 16 مرداد 1403
  • تاریخ بازنگری 17 مهر 1403
  • تاریخ پذیرش 26 مهر 1403
  • تاریخ اولین انتشار 26 مهر 1403
  • تاریخ انتشار 01 آذر 1403