نوع مقاله : پژوهشی
تازه های تحقیق
عنوان مقاله English
نویسندگان English
Total Quality Management (TQM) is a critical management philosophy for achieving sustainable competitive advantage. Therefore, identifying and prioritizing its key success factors (CSFs) in capital-intensive industries such as petrochemicals is of great importance. The present study aimed to identify and rank the key factors affecting the successful adoption of TQM in Shiraz Petrochemical Company. This study uses a combined Delphi approach and multi-criteria decision-making in a fuzzy environment. In the first step, by extensively reviewing the literature and using the fuzzy Delphi technique, 14 key factors in four main dimensions were identified and finalized. In the second step, the Sequential Priority Based on Importance Assessment (SWARA) method was used to weight and final rank these factors. The results of the analysis showed that the factors related to the human resources dimension are the main axis of TQM success in the studied organization. The factor “Employee participation and empowerment” was recognized as the most critical factor by gaining the highest weight. After that, the factors of "Employee Evaluation" and "Education and Training" ranked second and third. The findings strongly indicate that in the specific context of the petrochemical industry, investing in the soft and human dimensions of the organization has the greatest impact on the success of TQM implementation. This research provides a practical road-map for managers of Shiraz Petrochemical Company to optimally allocate resources and focus on developing a culture of participation, reviewing evaluation systems, and strengthening training programs.
کلیدواژهها English
Copyright © Ali Dehghani Filabadi, Hossein Nahid Titkanlue, Sarina Jamali
License
This article is released under the Creative Commons Attribution (CC BY 4.0) license. Anyone is free to copy, share, translate, and adapt this article for any purpose, whether commercial or non-commercial, as long as proper citation is given to the authors and original publication.
